How to Build a Vibrant Community on Twitter with Madalyn Skylar

In one of our bi-monthly #marketochat’s, we discussed How to Build a Vibrant Community on Twitter with Social Media Influencer, Madalyn Sklar. Twitter continues to be a place that people go in order to find out brand information, so it is critical that you are building the right community for your brand and follower base.

In this blog, we’ll cover Madalyn Skylar’s advice on building a vibrant community on Twitter from a recent #marketochat.

 Why is engagement on Twitter so important for B2B marketers?


Madalyn Skyler Twitter Chat

Engagement on Twitter is crucial for B2B marketers because the more you increase your engagement with your followers, the more you increase brand awareness, customer support, and advocacy. By increasing engagement, you are able to personally interact with customers and prospects, which in turn can drive leads, sales, and ultimately profits.

What steps do you consider when developing a Twitter engagement strategy?


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The first step is to look at your community. It is important to understand who they are and what they like because they will be the ones sharing your content. The next step is to actually map out your plan and think about what will drive long-term engagement. You want to ensure that the interaction between your brand and your community continues to develop over time. It is important to take note of what works and what does not so that you can make changes to your strategy and continue on the path of long-term growth.

What kind of content do you recommend posting on Twitter?

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Posting a variety of content on Twitter is essential to show the “human” side of your brand. Besides posting relevant articles pertaining to your niche, it is also necessary to focus on incorporating some of the more popular content like images and videos to bring more attention to what you are sharing. With videos, in particular, you have the power to really connect with people and boost engagement. It’s important that not only do you pay attention to the overall performance of your posts but see if you can recognize types of posts that perform better than others—for example highly visual posts, versus just text.

How frequently should businesses be posting on Twitter? Does it differ for B2B vs. B2C?

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For someone who is just starting out on Twitter, it would be best to start off with 3 to 5 posts a day in order to build up your brand and audience. You can try out different things to see what works best for you and your audience. Frequency does differ from business to business because what the audience wants and expects will vary, so it is really best to experiment. Once, you do find that sweet spot that works, stick with it for a while but don’t be afraid to continue to experiment.

Any tips for encouraging executives to let you be a little more fun and personal on the company social channels?

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In many organizations, there is some hesitation around having a looser, more fun version of your brand on social channels. To allay the fear that your executives may have around this, it may make sense to build a set of posting guidelines that you and your executive stakeholders agree upon. In those guidelines, you would define things like voice, tone, hashtag usage and types of posts. Additionally, you may want to make the case for giving your employees a chance to take over the company social channels. Employees are your best advocates and can give new insight and perspective into the company, and with an agreed upon set of guidelines you will have something to guide your employees as they share their perspectives. .

What’s one key piece of advice you’d offer B2B marketers just starting on Twitter?

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The most important part of social media success is listening to your audience. You should be in there tweeting every day and replying to all of your notifications. Followers today expect almost immediate responses across social channels, but especially on Twitter. Participating in Twitter chats is also a great way to engage and connect with other influencers and people on Twitter too.

Final Thoughts

Marketo Chat Twitter Moment

Twitter is such an awesome platform for businesses, as it really allows them to connect with their audience as a brand; however, you need to have a strategy behind what you do. A strong strategy will allow you to gain a strong follower base that continues to grow long term. This will, in turn, create more leads and business for your company.

What strategy have you found that works best to build a brand on Twitter? Let us know in the comments, and be sure to tune into our next #marketochat on August 31  at 1 pm PST for tips on How to Drive Authentic Engagement on Social Media with guest Brian Fanzo.

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What Innovative Marketers Can Learn From Taylor Swift

For most marketers, the idea of strategically “going dark” on social media screams marketing faux pas. From irregular posting to unorganized content, a mismanaged marketing calendar is nothing but blatant disregard for best practices. And in today’s marketing industry, companies live and die based on the organizational quality of their content calendars. Yet, when it comes to creating a marketing strategy for a major music mogul like Taylor Swift, you’re able to create whatever social strategy is in your ‘wildest dreams.’

In this blog, I’ll cover how Taylor Swift used social media in a disruptive and innovative way and what marketers can learn from this approach.

 Swift’s Strategy

In anticipation of her upcoming album, Swift began to quietly pull the shades on her social media activity, until finally committing to discontinuing altogether. This act left many to question her lack of engagement as perhaps a temporary retreat from the spotlight. Even in the midst of a new boyfriend and a sexual assault lawsuit, Swift maintained her minimalist online presence. Until August 21st.

On that day, Swift graced her fans with the announcement of her new album, “Reputation,” via a string of coordinated posts across her Instagram, Twitter, and Facebook pages. While major announcements are commonly released via social media, Swift adds her own twist to the popular promotional channel to garner a significant amount of unobstructed attention.

Taylor Swift Social Media

A Blank Space

In an unconventional move, she deleted all former posts, allowing her page to solely focus on her upcoming release. By deliberately deleting her social past, she was able to capture the attention of her fans and shift the focus toward her future. It is a blank canvas and a fresh new start, to reinvent the way her fans, and the media alike, view her brand. With this move, she guided us away from past projects and outside gossip while commanding our concentration.

Her social media strategy directly aligns with the theme of her first release “Look What You Made Me Do.” In this song, half way through we can hear Taylor answer a phone and proclaim that the old Taylor can’t be reached because “she’s dead.” This line validates her social absence and erasure of memories.

Now, it has been almost 11 years since Taylor debuted her first song “Our Song,” winning over the hearts of teenagers across the country. Teenagers who instantly related to her catchy first-love heartbreak ballads and girl next door familiarity. But as her fans aged in order to stay relevant, Swift’s brand had to continue to grow and evolve as well. She no longer caters to a fan base who is day dreaming about Prince Charming, but a more mature, more rebellious base who create their own fairy tales. Her fans no longer want to see her as a sweet, curly haired country crossover who tells them ‘shake it off’ when critics’ chatter becomes deafening. They demand a role model who boldly stands up to her critics and sets a brave precedent for future engagement. And with one of the most popular songs on the radio, when Taylor stands up to her detractors, she ends up being the one getting the last laugh—all the way to the bank.

Today’s consumers are being marketed to at an ever-increasing rate. While Taylor has a very large and loyal fan base, her constant reinvention and ability to stay current with her supporters will continue to boost her brand and secure her legacy for years to come. Even if that means incorporating a little self-deprecation and mockery of former selves, and even those former selves that have won her 10 Grammys to date. Taylor’s strategy includes throwing shade at past celebrity feuds, fueling the story of her new music video, and serving as the ultimate ‘clap back.’

While most brands will be unwilling to adopt this same type of marketing strategy, Taylor’s unique approach to social media reinvention gives her the ability to take control of her brand’s narrative and re-establish her relevancy to her loyal fan base. Even as one of the most successful and popular music artists of our generation, she doesn’t rest on her past success to continuously propel her future endeavors. She puts herself in the driver seat of her brand and lets us know that we are along for the ride.

Driving Your Brand’s Narrative

As marketers, we can embrace her strategy by continuously pushing social media norms and always keep a finger on the pulse of our customers. Today’s customers demand a marketing strategy that cuts through the traditional babble and creates an experience that rises above the noise and speaks to them on an individual level. Even industry leaders can embrace a marketing plan that goes beyond content calendars and organized social strategy and delivers an exceptional and fresh customer experience. As marketers, we cannot continue to play it safe, or our efforts will always fall short, being buried under past publicity. We must take the wheel and drive our brands narrative, guide our customer’s attention, and create an experience unmatched by our competitors.

Whether you love her, hate her, or don’t even know who she is, Taylor Swift’s marketing savvy is something of note. What can you take from her strategy to apply to your brand? What wouldn’t work for your company? We’d love to hear about how this applies to you and your company! Or share any lessons that you’ve gleaned from pop culture and incorporated into your marketing in the comments below.

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